To start the return process for your order, please enter your email address or phone number and the order number below.
1. How do I return?
- Enter your order number and email address in the fields above and click Star.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email once the return request is approved.
- A prepaid label would be provided when the request is approved.
2. What items are returnable?
You can return your items within 30 days of receipt of your shipment. To be eligible for a return:
- Items must be unused and in the original condition that you received it with all tags attached.
- No items will be accepted that have been worn, soiled, flawed, smell of cigarettes, perfume, other odors and/or are covered with animal hair.
3. Are there any charges for return?
- The return label cost of $15.99 would be deducted from your refund amount.
4. How soon will I get my refund?
- Once your return is received, please allow for 48 hours within business days in order for us to process and inspect your return. you will be approved for a refund and your refund will be processed within 2 business days of receiving your return.